Terms & Conditions

TERMS & CONDITIONS IN SHORT

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Cocofloss, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Cocofloss as responsible for the personal information.
  • Events outside Cocofloss's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur, including without limitation for shipments to Canada.
  • Cocofloss reserves the right to amend any information without prior notice.

 

Terms & Conditions

This page contains the terms & conditions (“Terms”) regarding your use of our websites (found at www.cocofloss.com and www.cocoflosspro.com, “Sites”) and your purchase of our products (“Products”). Please read these terms & conditions carefully before ordering any products from us. You should understand that by using the Sites or ordering any of our Products, you agree to be bound by these Terms.

 

By placing an order through the Sites, you represent and warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these Terms, which shall apply to all orders placed or to be placed through the Sites for the sale and supply of any Products. None of these terms and conditions affect your statutory rights. We reserve the right, in our discretion, to update or amend these Terms by posting through the Sites. No other terms or changes to these Terms shall be binding unless agreed in writing signed by us.

 

Restrictions

You are permitted to use the Sites solely to browse our offerings, read the Sites’ content and purchase Products. You agree not to: (i) reverse assemble, reverse engineer, decompile, or otherwise attempt to derive source code from the Sites; (ii) reproduce, modify, create, or prepare derivative works of the Sites or related documentation; (iii) share, sell, rent, or lease or otherwise distribute Products; (iv) create any security interest in the Sites or Products; (v) alter, destroy or otherwise remove any proprietary notices or labels on or embedded within the Sites or related documentation; (vi) interfere or attempt to interfere with the proper working of the Sites or any third-party participation; (vii) circumvent, disable or otherwise interfere with security features of the Sites; or (viii) distribute viruses or any other technologies that may harm Cocofloss, its Sites or any third party.

 

Payment

All Products remain Cocofloss's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Cocofloss.

 

All transfers conducted through Cocofloss are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms and conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the Products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All Products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any Products at any time for any reason. Prices for all Products are subject to change. Cocofloss reserves the right to cancel all or part of any purchase order by delivering notice thereof to you; Cocofloss shall not be liable to you in such event, other than to return or credit the purchase price.

Shipping

Cocofloss will determine the method of shipping products to you, at your expense. Cocofloss will strive to deliver Products on the schedule requested, but is not liable to you or anyone else for late delivery.

Responsibility for Accurate Shipping Information: It is the customer's responsibility to provide a correct and complete shipping address when placing an order. The company is not liable for orders that are delayed or lost due to incorrect or incomplete shipping information provided by the customer.

 

Return Policy

Cocofloss warrants to you that the Products meet their specifications and descriptions. If the Products delivered to you do not match this warranty, our sole obligation and your sole remedy is an exchange or refund within 30 days of your purchase. Please note that the Product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. To initiate a warranty claim, please contact Cocofloss at 855.661.4719 or help@cocofloss.com, 9a-6p (ET), Monday through Friday. 

 

Please note that purchases made through a third-party cannot be returned through Cocofloss.com. If your purchase was made in a third-party app or otherwise (for example through Amazon or Instagram), please return to the applicable app to start your return process.

Personal Information

All personal information you provide us with or that we obtain will be handled by Cocofloss as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Cocofloss and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Cocofloss to delete or correct the information held about you. By accepting the Cocofloss Conditions, you agree to the above.

Force Majeure

Events outside Cocofloss's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Cocofloss is released from Cocofloss's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers’ own expense.

Third-Party Sites

Our Sites may contain hyper-links to websites operated by third parties. Cocofloss does not control such sites, and your use or link thereto is at your own risk. Cocofloss includes these links for your benefit and convenience, not as an endorsement or acknowledgment of any relationship.

Feedback

You represent, covenant and warrant that you have the right and/or license to submit any materials, submissions or other content you provide to or through the Sites, including without limitation feedback on the features and quality of Cocofloss’s products and services (“Feedback”). You agree and acknowledge that Cocofloss may use or not use such Feedback in its sole discretion and, to the extent necessary, you hereby grant to Cocofloss a perpetual, irrevocable, right and license to copy, modify, distribute and display and perform the Feedback for any and all purposes. 

Cookies

Cocofloss uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

 

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Cocofloss without troubles you need to have cookies enabled.

 

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. We use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Disclaimers

EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, WE HEREBY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT; ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE CUSTOM; AND ANY WARRANTIES, GUARANTEES OR CERTIFICATIONS OF ACCURACY, COMPLETENESS OR TIMELINESS. COCOFLOSS MAKES NO WARRANTY THAT THE SITES WILL MEET YOUR EXPECTATIONS. COCOFLOSS DOES NOT WARRANT THAT YOUR ACCESS TO THE SITES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

Limitation of Liability

IN NO EVENT SHALL COCOFLOSS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES OR ANY DAMAGES WHATSOEVER, EVEN IF COCOFLOSS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AN MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. 

 

IF THE FOREGOING LIMITATION OF LIABILITY IS HELD TO BE UNENFORCEABLE, THE PROVIDERS’ MAXIMUM LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO THESE TERMS. IF THE LAW APPLIES TO YOU, YOUR USE OF THE SITE AND PURCHASE OF PRODUCTS DOES NOT REQUIRE YOU TO WAIVE ANY OF SUCH RIGHTS.

 

Dispute Resolution

THIS SECTION IMPACTS YOUR RIGHT TO FILE A LAWSUIT IN COURT; READ CAREFULLY BEFORE ACCEPTING THESE TERMS.

 

In the event of a dispute, claim, or other controversy arising out of these Terms, the Sites or your purchase of Products (“Dispute”) between you and Cocofloss, each of us shall first attempt to resolve the Dispute directly with the other party. In the event the Dispute is not resolved via such discussions within sixty (60) days after the Dispute is first brought to the attention of the other party, the parties agree to submit the dispute to binding arbitration. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures before one arbitrator, to be held in Los Angeles, CA. The arbitrator shall have exclusive authority to rule on the Dispute, including the breach, termination, enforcement, interpretation, or validity of these Terms, and to award damages and allocate costs. Cocofloss and you shall split the costs associated with arbitration. The arbitrator’s ruling shall be final and binding upon the parties, enforceable in any court of competent jurisdiction. YOU AGREE AND ACKNOWLEDGE THAT YOU ARE WAIVING YOUR RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. This clause shall not preclude either party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Notwithstanding anything to the contrary above, Cocofloss specifically reserves, and does not waive, its right to seek injunctive relief or otherwise enforce its rights, as applicable, for your material and on-going breach of any of these Terms, including without limitation breach of our intellectual property rights.

 

In addition, Cocofloss and you agree that any proceedings to resolve a Dispute will be conducted on an individual basis and not in a class action or other representative action, and that EACH OF COCOFLOSS AND YOU EXPRESSLY WAIVES THEIR RIGHT TO FILE A CLASS ACTION OR OTHERWISE SEEK RELIEF ON A CLASS BASIS.

 

General

Failure by Cocofloss to enforce any of its rights hereunder shall not be construed as a waiver unless in a signed writing. Headings for these Terms are for convenience only and do not limit or otherwise change a provision’s meaning. These Terms constitute the entire agreement and understanding with respect to your use of the Sites and purchase of Products. No action against Cocofloss may be initiated more than one year from the date of accrual of such cause of action.

 

Additional Information

Cocofloss reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Cocofloss has the right to cancel the order and refund any amount paid in the best way. Cocofloss shall also notify the customer of equivalent replacement products if available.

 

All enquiries: help@cocofloss.com